churn rate

English

Noun

churn rate (plural churn rates)

1. The annual percentage rate at which customers stop using a service, or employees leave a job (staff turnover).
   • 2020 January 2, Paul Stephen, “A great place to work”, in Rail, pages 28–29:

     These include higher performance levels, increased customer satisfaction and better business results, plus a range of other metrics such as staff churn rate, gender pay gap, industrial relations and staff satisfaction.

References

• “churn rate”, in Lexico, Dictionary.com; Oxford University Press, 2019–2022.