Template:OTRS ticket/documentation
This template creates a hyperlink to an existing OTRS ticket. It is useful for OTRS agents wanting to refer to the content of specific tickets (for example, to request undeletion of a file). The template takes two parameters: the first is the ticket ID number and the second is the ticket number itself. Both are required for the template to operate correctly, and neither has a default value.
Parameter | Description | Type | Status | |
---|---|---|---|---|
1 | first parameter | This is the ticket's ID number, visible in the URL of the ticket
| String | required |
2 | second parameter | This is the actual ticket number, which is rather longer than the ID number
| String | required |
Usage
edit{{OTRS ticket|TicketID|TicketNumber}}
Example
edit{{OTRS ticket|502785|2006110810008642}}
gives:
OTRS ticket # 2006110810008642
which links to:
//ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=502785
(Note that users who do not have OTRS permission will not be able to follow such a link for privacy reasons.)